Due to the current Covid 19 outbreak and following government guidance issued yesterday, Torch Farm Vets have adopted the following operating procedures for at least the next three weeks.
𝗩𝗲𝘁𝗲𝗿𝗶𝗻𝗮𝗿𝘆 𝗠𝗲𝗱𝗶𝗰𝗶𝗻𝗲 𝗢𝗿𝗱𝗲𝗿𝘀
- Please place ALL medicine requests / orders by phone to your preferred location for collection.
- You will be contacted when your order is available for collection.
- Please note – If the order includes any refrigerated items you MUST phone the practice when you are on your way.
- The order will be made available at designated collection points at each location. We will advise the detail of this over the phone. PLEASE AVOID COMING INTO RECEPTION AREAS
Note: We are holding additional stocks as a safeguard against any impact on supply. It is essential that you order in the usual way. Medicine orders may take longer than usual so please give us as much notice possible when ordering.
The safety and wellbeing of our clients and staff is our priority.
Emergency work (e.g. eg calvings, lambings, sick animals, welfare concerns) will remain our priority to ensure animal welfare and maintain the food supply chain.
In line with government guidance, we have now put in place strict social distancing measures at our practices to keep you and our teams safe, secure the best care for your animals and help reduce the transmission of the coronavirus. As there could be sudden changes in practice team availability it may mean that we need to contact you at short notice to either update you of the changes or to postpone the visit.
• If our vet attends, the visit should take place in a well-ventilated area or outside where possible, and animals should be restrained to allow 2.5m safe space between the vet and farm staff. If this distance cannot be observed, then the vet may have no option but to postpone the visit until sufficient measures are put in place.
• If someone on the farm is self-isolating, and the visit is an emergency, then please let us know at the time of booking the visit. Available options will then be discussed with you and the attending vet to find the most practical solution to enable the visit to proceed and protect the health of those attending.
Thank you for your patience at this busy and challenging time.